Kajabi Support Guide: Get Help + Expert Design

Kajabi is easily one of my favorite platforms for coaches and service providers who want to create and sell their online coaching, courses, memberships, and digital products. It’s pretty amazing that you can do all of that in one place instead of subscribing to a TON of other platforms. Even better, my clients and I find their tools for building beautiful websites, marketing your offers, and connecting with your audience SUPER easy to use.

But… even intuitive platforms have their hiccups. That’s where Kajabi support—and experts like me at Sierra Lin Design—come in. 👋

Whether you're troubleshooting an automations glitch, trying to navigate product setup, or enhancing your user experience, this guide breaks down your options for getting Kajabi help.

I’ll also explore how personalized support from Sierra Lin Design can take your Kajabi website and platform to the next level. ⬇

Why Kajabi Support and Sierra Lin Design Matter

Running an online business is exciting, but it comes with a learning curve. Whether you’re building a course, launching a landing page, or setting up payment gateways, sometimes things get sticky. But with the right support and knowledge, you can navigate these challenges with confidence. 🎉

That’s where Kajabi support and personalized design help can make ALL the difference.

Kajabi offers powerful tools and customer service to help you grow with ease. But when your needs go BEYOND generic troubleshooting—like creating a cohesive brand experience or converting more leads through thoughtful design—Sierra Lin Design bridges that gap. 💪

📈 With me, Sierra, as your Kajabi support partner, you’ll receive one-on-one guidance, custom design solutions, and strategy-first recommendations to help your online business thrive.

⭐ Psst! Wondering how to make the most of your Kajabi subscription? Download the FREE Kajabi Coaches guide to learn the 5 mistakes coaches make on Kajabi (and how to fix them fast!)

Access HERE →

 

How to Get Help: Kajabi Support Channels

Kajabi provides several ways to get support depending on what you’re trying to do.

1. Kajabi Help Center

📋 The Help Center is packed with searchable tutorials, videos, and step-by-step articles on topics like:

• Course creation and setup
• Website design and customization
• Email marketing and automation
• Technical troubleshooting

So make it your first stop for quick, DIY Kajabi support.

2. Live Chat Support

Need real-time assistance? Kajabi’s live chat is available:

• Basic Plan: Weekdays, 6 AM – 5 PM PT
• Growth and Pro Plans: 24/7

➡️ Just click the “Help & Feedback” tab inside your Kajabi dashboard to start chatting. You can also share your screen for faster help.

3. Email Support

🖥️ For more complex questions, submit a support ticket through the Help Center or email [email protected]. 

Response times vary but are usually within a few hours. This is one of the MOST reliable Kajabi customer support options.

4. Kajabi Customer Service Number

📱Feeling like talking it out would be more helpful? Kajabi’s customer service number is 1-855-452-5224, and it’s ideal for account or billing-related questions. 

Available Monday–Friday, 6:00 AM to 5:00 PM PT. (Note: This line does NOT provide technical support.)

5. Kajabi University

🎓 Kajabi University offers self-paced training to help you make the most of the platform. From strategy to execution, it’s a great way to build your skills and get more comfortable with all of the features.

6. Webinars & Live Training

✏️ Kajabi hosts LIVE and on-demand training sessions, and you can check their upcoming events page to see when the next one is.

7. Kajabi Community

🤝 Join the Official Kajabi Facebook Group to ask questions, network, and get feedback from other potentially more experienced users. It’s a helpful peer resource that I use myself!

Level Up with Sierra Lin Design

Kajabi’s support is solid, but what if you need help designing a stunning site, creating a high-converting funnel, or building custom brand visuals?

That’s where I come in! At Sierra Lin Design, I can help you with: 

• Custom Showit + Kajabi Website Design

• Course Layout + Sales Page Strategy

• Branded Graphics and Visual Identity
• Email Funnel Design and Setup

As an expert Kajabi designer, I help you align your site with your business goals and get visible ALL while still making it feel like you. ✨ 

My clients often come to me after using Kajabi support and realizing they need MORE than a how-to guide—they need a tailored strategy and design.

➡️ Check out my portfolio of past projects HERE!

 

Common Problems and How to Solve Them

1. Course Setup Confusion

Kajabi’s Help Center has excellent guides, and you can book a free welcome call. 

⭐ For deeper guidance, Sierra Lin Design creates streamlined course structures that reflect your brand.

2. Website and Landing Page Design

⭐ The drag-and-drop editor is great, but if your site isn’t reflecting your brand’s value, I can help with custom pages that convert.

3. Payment Integration Issues

Kajabi offers Stripe and PayPal integration support via the Help Center and email. 

⭐ For a seamless setup, I guide you through this as part of your custom site.

4. Email Marketing Challenges

If you’re having deliverability or automation issues, support can assist. 

⭐ However, if you need branded, strategic email sequences, I also design those.

5. Technical Glitches

⭐ Live chat and email can help resolve bugs and broken links, but I also optimize and audit Kajabi websites to ensure smooth performance.

➡️ Learn more about the Kajabi Coach Accelerator HERE!

 

FAQs

What is the Kajabi customer service number?

Kajabi’s customer service number is 1-855-452-5224. It's available Monday through Friday, 6:00 AM to 5:00 PM PT, and is best used for account or billing-related questions. Technical issues are best addressed via email or chat support.

Does Kajabi offer 24/7 support?

Yes, if you're on the Growth or Pro plan. Basic plan users have access to chat support during weekdays only, 6:00 AM to 5:00 PM PT.

How do I contact Kajabi support if I can’t log in?

You can go directly to kajabi.com/contact or email [email protected]. Be sure to include as many details as possible, including your registered email address and device type.

Can Kajabi help me with website design?

Kajabi offers help articles and tutorials on designing your site yourself. However, for strategic, on-brand website design that converts, working with a designer like ME at Sierra Lin Design provides a personalized, done-for-you experience. 👏

Why Kajabi + Sierra Lin Design Are the Ultimate Combo

Kajabi customer support is excellent for platform help, but when it comes to business strategy, branding, and UX design, Sierra Lin Design fills in the blanks.

With a mix of tech knowledge and design strategy, I provide:

✅ A site that speaks to your ideal client

✅ A structure that supports your sales goals

✅ A visual identity that builds trust and connection

If Kajabi support is your troubleshooting team, consider me your strategic creative partner. Together, we help your business look and feel like the powerhouse it is.

Final Thoughts

Kajabi offers powerful tools and a responsive support system, including live chat, help articles, webinars, and the Kajabi customer service number. 

But when you need deeper strategic support or a creative eye to elevate your Kajabi site, Sierra Lin Design is here to H-E-L-P!

👉 Ready to transform your Kajabi site into something that’s aligned, strategic, and uniquely yours? Apply here to book a free call.